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Candidate Support Contact Information

This article provides clear guidance on how candidates can get support for general inquiries, account issues, and technical problems during their exam, ensuring a seamless experience.

Certiverse Candidate Support

For general inquiries, account issues, or questions about your exam registration, please contact Certiverse Support:

  • Proctor Technical Support (For Exam-Related Issues)

If you experience any technical difficulties during your exam, such as login problems, connectivity issues, or exam freezes, please contact Proctor Technical Support:

  • Live Chat: Available directly within the exam interface for immediate assistance.

We recommend reaching out to Proctor Support first for any urgent exam-related issues.

Common Troubleshooting Tips Before Contacting Support

Before reaching out, you may be able to resolve some issues quickly with these steps:

  1. Check Your Internet Connection: A stable, high-speed internet connection is required.

  2. Restart Your Device: This can resolve many temporary technical glitches.

  3. Ensure Your Browser Is Up to Date: Use the latest version of a supported browser (Chrome, Edge)

  4. Disable VPNs or Firewalls: These can sometimes interfere with exam access.

For additional help, please reach out to the appropriate support team using the contacts above. Good luck with your exam!