Cancellation and Refund Questions

On-Demand Exams

• Exams expire 7 days from registration.
• No refunds will be issued after expiration.
• Cancellations made before expiration qualify for a full refund.
• Refunds are processed within 7 to 10 business days.
• If a voucher was used, it will reactivate as long as it hasn’t expired.
• If the payment was made through Certiverse, we will process the refund. If paid outside of Certiverse, please contact the organization for their refund policy.

Live, Scheduled Exams (Including Practice Tests)

• Scheduled exams expire if you do not arrive within 45 minutes of your scheduled time.
• Cancellations made at least 24 hours before the scheduled exam qualify for a full refund.
• No refunds will be issued after expiration.
• Refunds are processed within 7 to 10 business days.
• If a voucher was used, it will reactivate as long as it hasn’t expired.
• If the payment was made through Certiverse, we will process the refund. If paid outside of Certiverse, please contact the organization for their refund policy.