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How To - Step by Step Videos
Explore step-by-step videos on how Certiverse operates, guiding users through key features and processes.
Admin
- How to Add a Project Admin
- How to Add Additional Time
- How to Enable/disable Two-Factor Authentication for your account
- How to Configure Email Preferences
- How to Import a Benchmark into the Certiverse Platform
- How to Access Portals with Project Administrators
- How to adjust On Demand Booking Expiration Period
- How to Disable Secure Exam Browser (SEB)
- How to Find User Agreement in Account Settings & Expert Portal
- How to Custom Column Preferences & Reset Functionality
- How to Add a Translation to an Exam
- How to Set Up Your Organization in the Certiverse Admin Portal
- How to Set Up the Skilljar Integration in the Admin Portal
- How to Create a Litmos Eligibility Connector and Assign it to an Exam
- How to Create a Docebo Eligibility Connector and Assign it to an Exam
- How to Create a CertMetrics Eligibility Connector and Assign It to an Exam
- How to Create a Client API Eligibility Connector and Assign it to an Exam
- How to Create a Moodle Eligibility Connector and Assign it to an Exam
- How to Access Certiverse's Trust Center
SME
- How to Access an Angoff Standard Setting
- How to do the Revision with a Punctuation Warning
- How to Change the given Correct Answer by Ai
- How to Add HTML, Image & Link to the Exhibit
- How to Make a review & leave comments
- How to Revise an item
- How to Find Revision through Notifications or My Items
- How to Begin your Standard Setting Review by Using the provided URL link
- How to Access Standard Setting through Authoring Portal
- How to Navigate the Achievement Center & Certiverse Leaderboard
- How to Access the Updated CV/Org Agreement in Your Account
- How to Re-Accept the Certiverse Agreement
Test Taker
- How to check the Live Proctor System Compatibility Check
- How to Find My Exams
- How to use a Voucher Code
- How to Use a Promo Code
- How to Book/Process Store Exams in Multiple Currencies
- How to Schedule a Live Proctored Exam
- How to Schedule a Live Proctoring Exam within a 60 day window
- How to Reschedule a Live Proctor Exam
- How to Schedule an exam for a Test Center
- How to navigate the Candidate exam status dashboard
- How to Confirm Existing Exam Reservations for Candidates
- How to Launch a Test Center Exam
- How to Unlock exam with code for a Test Center Exam
- How to Start an Exam After It Has Been Unlocked
- How to cancel a reservation
- How to Verify exam cancellation
- How to access History Dashboard
- How to Navigate the "Can't Retake Exam" Pop-Up
- How to View a Candidate's Experience When Unable to Access an Exam with a Prerequisite Setting
- How to contact Candidate Support
- How to see the Exam Rules & Policies
- How to see a Modal Window View
- How to Expand images or exhibits in the Exam
- How to Enter Employer Information for Reimbursement During the Certiverse Booking Process
- How to Update and Manage Single-Character Names in Your Account
- How to Complete ID Verification for Your Unproctored Exam
- How to Use the Candidate Booking Experience Localization (Phase 1)
- How to Launch Your AI-Proctored Exam
JTA
- How to Create a JTA
- How to Add Embed Video to the JTA
- How to Import Tasks & Domains
- How to Invite & Delete a Contributor
- How to Add Tasks, Edit & Merge domains
- How to Create a Survey
- How to Publish Survey & Invite Respondents
- How to Close Survey, see the analysis & Publish JTA
- How to Export JTA - Tasks & Domains
- How to Export JTA Survey Analysis Results
- How to Export Blueprint domains distribution chart
- How to Preview the Survey
Blueprint
- How to Create a Blueprint From CV JTA
- How to Create a Blueprint manually
- How to Import manually a Blueprint
- How to Add tags
- How to Add AI Configuration
- How to Enable AI configuration
- How to Edit AI Item Writing prompt Template
- How to Add a contributor & manage the user role
- How to Add a Description, weight, Cognitive Level & Item Scenario to a Topic
- How to Change the Topic Weight Percentage of a Published Blueprint in the Authoring Portal
- How to Merge topics
- How to Move around and move inside a Topic
- How to Normalize & Publish a Blueprint
- How to Make changes in Draft and Publish
- How to Add Item Writing Custom Guide
- How to Export a Blueprint
- How to configure a Custom Guide configuration to the Blueprint
- How to Change the Progress Report Email Frequency
- How to Add Topics Manually to a Blueprint
- How to Add a Language to Your Blueprint
- How to Disable Comment Requirements When Editing Items in the Item Management Portal
Item Writing
- How to Select AI answers & distractors
- How to Assign an Item
- How to Adjust quantity of Items
- How to maintain Response Option Consistency & Character Count Display
- How to Add HTML to the exhibit
- How to Add HTML to the scenario
- How to Add an Author to Item Writing: Status & Invite Tracking
- How to Change Item Types
- How to Change an Item Type from Single Correct Response to Multiple Correct Response
- How to Change Item Type from Multiple Correct Response to Single Correct Response
Item Management
- How to Invite a Translator
- How to Access Translation
- How to Add a translation and a tag as a translator
- How to Translate the exhibit
- How to Filter "No tag value"
- How to Edit Item, Change Order, Add Tags, See History & Summary
- How to Review an Item
- How to Add an enemy Item
- How to Import Items
- How to Import Translations
- How to Add an HTML as exhibit
- How to Reassign Item Topic & Cognitive Level
- How to Export "Accepted" Items
- How to Export "In progress" items
- How to Export "Translations"
- How to Change "Accepted" Items Status to "For Review"
- How to Import a Benchmark
- How to Import new items: Pending status to Accepted
- How to Copy Item to another Blueprint & Edit Item Name
- How to track the progress of Items by topics
- How to Manage Items in Bulk & Apply Changes Simultaneously
- How to find the Judged Item Difficulty (JID) Coefficient
- How to use Response Identifiers in Item History Tracking
- How to view Item Preview and Item history
- How to Access the Judged Item Difficulty (JID) Coefficient
- How an Admin changes the Item Type in Item Management
- How to Export Selected Item Data in the Item Management
- How to Export Formatted Content With Image Files
- How to Edit, Resize, and Align Exhibit Images in the Item Management Portal
- How to Use the Asynchronous Bulk Item Update in the Item Management
- How to add R code in an Item in the Item Management
- How to Know When Item Writing Assignments Are Complete and You Are Ready to Create an Exam
- How to Change Item Type for a Pending Import Item in the Item Management Portal
- How to Access Certiverse as a New User Translator Through an Email Invite
- How to Verify Auto-Created Exhibits
- How to View and Edit Exhibits Now Managed as Separate Records
- How to Use the "Search by Item Content" Field to Identify Enemy Items
Exam Management
- How to Create an Exam
- How to Create a Form, Add a matching table & see preview
- How to Add Items manually & automatically
- How to Create a form by Root topics
- How to Create a form by Leaf Topic
- How to toggle item pretest status after adding it to the form
- How to Create an Exam Screen
- How to Add an embed HTML to End Screen
- How to Add & Preview Delivery Display Screens
- How to Preview the Decline Agreement Pop-up
- How to Add a participant to the Standard Setting
- How to access Standard Setting ratings
- How to Show Score Report on the Candidates history dashboard
- How to Download Items from the Delivery Tab
- How to Approve & Make the Exam Active
- How to Archive & Unarchive a Form
- How to Archive & Unarchive an Exam
- How to Add Participants to the Standard Setting
- How to Add and Remove Pretest Items from Approved Exam Forms
- How to Preview Screens Before Adding from Existing Lists
- How to Configure "No Review Screen"
- How to configure "Review After Last Item" Screen
- How to Use the Exam Type Column filter (Live/Beta) in the Dashboard
- How to Manage Exam Form Numbering in Exam Management
- How to Create a Form with Sections and Subsections Based on a Blueprint
- How to Configure Results in Exam Management
- How to Create a Form by Uploading a CSV File
- How to Create an end screen Score Report
- How to Add Tokens to Scores in Exam Screens
- How to Create and Customize Score Reports with the Standard Certiverse Template
- How to Navigate and Track Exams by Blueprint in Exam Management
- How To Access Exams and Customize the Exam Management Grid
- How to Add Percentage Tokens with Auto-Displayed '%' in Score Reports
- How to Approve a Live Exam Form (Now Requires Scored Items)
- How to Quickly View, Create, or Edit Exam Screens.
Store
- How to enable prerequisite to an Exam
- How to Archive & Unarchive an Exam in the Store
- How to Add a new section to an existing Tab in Org Landing Page
- How to Add an additional Link to the Org Landing Page
- How to Create an exam in the Store
- How to Add Exam group to Exam
- How to Set Up Accommodation Request in Configuration
- How to Set up Custom Demographic Fields
- How to add Time Accommodation Request For Country Without Language
- How to Add a PDF as a link to the Store Landing Page
- How to Add embed HTML iframe to Store Landing Page
- How to Set up Alternate retake exam codes
- How to Configure Store Exams in Multiple Currencies
- How to Create & Publish an Exam on the Marketplace
- How to Select Delivery Type
- How to Copy Deep Links for SSO Options from the Store
- How to Add Customized Confirmation and Reminder Emails in the Store
- How to Set Retake Limits
- How to upload, Resize and Position Images on the Landing Page
- How to Enable Hyperlinks for Images on the Landing Page
- How to Manually Add an Eligibility
- How to Edit Eligibility and Delivery Dates and Times
- How to Bulk Update Eligibility Using the Upload Eligibility File Feature
- How to Delete a Connector in Skilljar Integration
- How to Control Support Access to Disable Secure Browser (SEB)
Test Center & Events
- How to Add a Test Center in Test Centers & Events
- How to Add a duration limit for the Test Center
- How to Limit Exams in Test Center & Events
- How to Unlock an exam in the Test Center
- How to Disable SEB
- How to Cancel a Test Center Reservation
- How to Enable "Require Unlock Code"
- How to Create new Codes to Unlock exam
- How to Copy a Code & Use it to Unlock an Exam
- How a Proctor Ends Exam/Terminates Exam For Reason
- How to View past Sessions
- How to Edit or Update a Test Center Group Name, Code, and Description
Promo Code
Voucher
- How to Add a new Partner
- How to Add a Voucher Program
- How to Access Voucher Purchase through Notifications
- How to Make a Voucher Purchase
- How to Change Voucher Expiration Date
- How to Purchase a $0 usd Voucher
- How to Add a Partner
- How to Accept an Invitation as a Partner and Manage Vouchers
- How to Archive/Unarchive Voucher Purchase & Voucher Program
- How to Send Voucher Codes to Candidates
- How to Search a "Voucher Code" of a voucher purchase
- How to Distinguish Between Assigned & Not Assigned Voucher Programs for Org Admins
- How Partners Can Manage Voucher Bundles
- How to Restrict Voucher Usage by Email Domain in the Voucher Portal
- How to Send a Voucher to a Specific Email Address
- How to Enforce Assigned Email To Book Exam
- How to Archive Inactive Voucher Partners in the Voucher Portal
Business Intelligence & Reporting
- How to Apply Grouping to the Candidate Results Report
- How to apply grouping to the Delivery Activity Report
- How to Add booking exception - Bypass Schedule in Advance Rules
- How to view the History of Reschedules
- How to access the Pass Rate Report
- How to access Video Retention of the proctoring playback
- How to Download Candidate Results & Export JSON Files
- How to access Client-Defined Demographic Fields to the Candidate Booking Report
- How to Create an Item Analysis Report
- How to Archive a Candidate Result
- How to Use the "Today" Quick-Select Option
- How to View the Date & Time of a Cancelled Exam in Booking Details
- How to Update Item Statistics and Navigate to Updated Data in Item Management
- How to Download the Form Analysis Report
- How to Use the "Used Status" Filter for the Voucher Detailed Financial Report
- How to access and navigate a Billing Delivery Power BI Report
- How to Use the New Business Intelligence & Reporting Dashboard
- How to View the “Client Candidate Id” Column in the Candidate Results Report
- How to Use the Custom Demographic Data Column in the Candidate Results Report
- How to Use Bulk Archiving Feature in Candidate Results
- How to Track Exam Deliveries with Client Candidate ID Column
Support/Expert Portal
- How to Add additional time to exam
- How to Export "Experts Contributions"
- How to Use the Accommodation Requests Tab: Streamlining Access to History, Accommodations & Reschedules
- How to Search for an Expert in the Expert Portal
- How Support Access Can Disable Secure Exam Browser (SEB)
- How Customer Support “Completes Exam in Progress”