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      How to Add Customized Confirmation and Reminder Emails in the Store

      In this video, you will learn how to customize the confirmation and reminder emails for booked exams in the Store portal.

      Tap the video to pause the demo or manually advance each step. 

      Step 1: Access Store Exam Settings

      1. Log in to the store portal.
      2. Navigate to the Exam Settings section.
      3. Select the exam for which you wish to customize the email templates.

      Step 2: Locate the "Custom Emails" Tab

      1. Within the exam settings, you will see a new tab labeled Custom Emails.
      2. Click on the Custom Emails tab to open the email customization interface.
      3. Add your custom content. The formatting can include size, bold, italic and hyperlinks.
      4. Remember to Save.

      Step 3: Review the Emails

      1. Test the customization by sending a test email to ensure that the custom content appears as intended. (In the video we'll show you the Reminder).

      Note: The custom content you add will appear in the emails for both scheduled and unscheduled bookings. 

      Linked Automated Email Views

      The [Confirmation], [Rescheduled], and [Reminder] automated email views related to this change will be linked in this article for your reference. These links provide direct access to the templates and content of the emails affected by this update.