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Back to home
Administrator Knowledge Base
How To - Step by Step Videos
Certiverse System Status
Getting Started
FAQs & Glossary
Release Notes
2024 - Q1 Releases
2023 - Q4 Releases
2023 - Q3 Releases
2023 - Q2 Releases
2023 - Q1 Releases
2022 - Q4 Releases
2022 - Q3 Releases
2022 - Q2 Releases
2022- Q1 Releases
2021 - Q4 Releases
2021 - Q3 Releases
2021 - Q2 Releases
2021 - Q1 Releases
2024 Q2 Releases
2024 - Q4 Releases
Admin Application Guides
Data Import
Getting started
JTA
Blueprint
Item Writing
Exam Management
Test Centers
Certiverse Automated Emails
Results Management
Reporting
SME Management
SME Recruitment Best Practices
Subject Matter Expert Resources
General
Guide
How To - Step by Step Videos
Admin
SME
Test Taker
JTA
Blueprint
Item Writing
Item Management
Exam Management
Store
Test Center & Events
Promo Code
Voucher
Reporting
Support/Expert Portal
Integrations & APIs
Exam Results
Badging Systems
Learning Management Systems (LMS)
Reporting
Delivery
Exam Store
Psychometric
Financial
Voucher Overview
Test Taker Resources
Getting Started
Preparation & Requirements
Technical Guidance
Exam-Specific Information
Policies & Support
Contact us
Automated Email Notifications
Emails to Subject Matter Experts
Emails to Partner Users
Emails to Admins
Emails regarding Test Centers
Emails to Test Takers
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How To - Step by Step Videos
Explore step-by-step videos on how Certiverse operates, guiding users through key features and processes.
Admin
How to Add a Project Admin
How to Add Additional Time
How to Enable/disable Two-Factor Authentication for your account
How to Configure Email Preferences
How to Import a Benchmark into the Certiverse Platform
How to Access Portals with Project Administrators
How to adjust On Demand Booking Expiration Period
How to Disable Secure Exam Browser (SEB)
How to Find User Agreement in Account Settings & Expert Portal
How to Custom Column Preferences & Reset Functionality
See more
SME
How to Access an Angoff Standard Setting
How to do the Revision with a Punctuation Warning
How to Change the given Correct Answer by Ai
How to Add HTML, Image & Link to the Exhibit
How to Make a review & leave comments
How to Revise an item
How to Find Revision through Notifications or My Items
How to Begin your Standard Setting Review by Using the provided URL link
How to Access Standard Setting through Authoring Portal
How to Navigate the Achievement Center & Certiverse Leaderboard
How to Access the Updated CV/Org Agreement in Your Account
How to Re-Accept the Certiverse Agreement
See more
Test Taker
How to check the Live Proctor System Compatibility Check
How to Find My Exams
How to use a Voucher Code
How to Use a Promo Code
How to Book/Process Store Exams in Multiple Currencies
How to Schedule a Live Proctored Exam
How to Schedule a Live Proctoring Exam within a 60 day window
How to Reschedule a Live Proctor Exam
How to Schedule an exam for a Test Center
How to navigate the Candidate exam status dashboard
How to Confirm Existing Exam Reservations for Candidates
How to Launch a Test Center Exam
How to Unlock exam with code for a Test Center Exam
How to Start an Exam After It Has Been Unlocked
How to cancel a reservation
How to Verify exam cancellation
How to access History Dashboard
How to Navigate the "Can't Retake Exam" Pop-Up
How to View a Candidate's Experience When Unable to Access an Exam with a Prerequisite Setting
How to contact Candidate Support
How to see the Exam Rules & Policies
How to see a Modal Window View
How to Expand images or exhibits in the Exam
How to Enter Employer Information for Reimbursement During the Certiverse Booking Process
See more
JTA
How to Create a JTA
How to Add Embed Video to the JTA
How to Import Tasks & Domains
How to Invite & Delete a Contributor
How to Add Tasks, Edit & Merge domains
How to Create a Survey
How to Publish Survey & Invite Respondents
How to Close Survey, see the analysis & Publish JTA
How to Export JTA - Tasks & Domains
How to Export JTA Survey Analysis Results
How to Export Blueprint domains distribution chart
How to Preview the Survey
See more
Blueprint
How to Create a Blueprint From CV JTA
How to Create a Blueprint manually
How to Import manually a Blueprint
How to Add tags
How to Add AI Configuration
How to Enable AI configuration
How to Edit AI Item Writing prompt Template
How to Add a contributor & manage the user role
How to Add a Description, weight, Cognitive Level & Item Scenario to a Topic
How to Edit the % of weight of a Topic
How to Merge topics
How to Move around and move inside a Topic
How to Normalize & Publish a Blueprint
How to Make changes in Draft and Publish
How to Add Item Writing Custom Guide
How to Export a Blueprint
How to configure a Custom Guide configuration to the Blueprint
How to Change the Progress Report Email Frequency
How to Add Topics Manually to a Blueprint
See more
Item Writing
How to Selecte AI answers & distractors
How to Assign an Item
How to Adjust quantity of Items
How to maintain Response Option Consistency & Character Count Display
How to Add HTML to the exhibit
How to Add HTML to the scenario
How to Add an Author to Item Writing: Status & Invite Tracking
See more
Item Management
How to Invite a Translator
How to Access Translation
How to Add a translation and a tag as a translator
How to Translate the exhibit
How to Filter "No tag value"
How to Edit Item, Change Order, Add Tags, See History & Summary
How to Review an Item
How to Add an enemy Item
How to Import Items
How to Import Translations
How to Add an HTML as exhibit
How to Reassigne Item Topic & Cognitive Level
How to Export "Accepted" Items
How to Export "In progress" items
How to Export "Translations"
How to Change "Accepted" Items Status to "For Review"
How to Import a Benchmark
How to Import new items: Pending status to Accepted
How to Copy Item to another Blueprint & Edit Item Name
How to track the progress of Items by topics
How to Manage Items in Bulk & Apply Changes Simultaneously
See more
Exam Management
How to Create an Exam
How to Create a Form, Add a matching table & see preview
How to Add Items manually & automatically
How to Create a form by Root topics
How to Create a form by Leaf Topic
How to toggle item pretest status after adding it to the form
How to Create an Exam Screen
How to Add an embed HTML to End Screen
How to Add & Preview Delivery Display Screens
How to Preview the Decline Agreement Pop-up
How to Add a participant to the Standard Setting
How to access Standard Setting ratings
How to Show Score Report on the Candidates history dashboard
How to Download Items from the Delivery Tab
How to Approve & Make the Exam Active
How to Archive & Unarchive a Form
How to Archive & Unarchive an Exam
How to Add Participants to the Standard Setting
See more
Store
How to enable prerequisite to an Exam
How to Archive & Unarchive an Exam in the Store
How to Add a new section to an existing Tab in Org Landing Page
How to Add an additional Link to the Org Landing Page
How to Create an exam in the Store
How to Add Exam group to Exam
How to Set Up Accommodation Request in Configuration
How to Set up Custom Demographic Fields
How to add Time Accommodation Request For Country Without Language
How to Add a PDF as a link to the Store Landing Page
How to Add embed HTML iframe to Store Landing Page
How to Set up Alternate retake exam codes
How to Configure Store Exams in Multiple Currencies
How to Create & Publish an Exam on the Marketplace
How to Select Delivery Type
How to Copy Deep Links for SSO Options from the Store
How to Add Customized Confirmation and Reminder Emails in the Store
How to Set Retake Limits
See more
Test Center & Events
How to Unlock an exam in the Test Center
How to Disable SEB
How to Cancel a Test Center Reservation
How to Create a Test Center
How to Enable "Require Unlock Code"
How to Create new Codes to Unlock exam
How to Add a duration limit for the Test Center
How to Copy a Code & Use it to Unlock an Exam
How a Proctor Ends Exam/Terminates Exam For Reason
How to Limit Exams in Test Center & Events
How to View past reservations
See more
Promo Code
How to Add promo code
How to View Remaining Promo Codes
Voucher
How to Add a new Partner
How to Add a Voucher Program
How to Access Voucher Purchase through Notifications
How to Make a Voucher Purchase
How to Change Voucher Expiration Date
How to Purchase a $0 usd Voucher
How to Add a Partner
How to Archive/Unarchive Voucher Purchase & Voucher Program
How to Send Voucher Codes to Candidates
How to Search a "Voucher Code" of a voucher purchase
How to Distinguish Between Assigned & Not Assigned Voucher Programs for Org Admins
See more
Reporting
How to Apply Grouping to the Candidate Results Report
How to apply grouping to the Delivery Activity Report
How to Add booking exception - Bypass Schedule in Advance Rules
How to view the History of Reschedules
How to access the Pass Rate Report
How to access Video Retention of the proctoring playback
How to Download Candidate Results & Export JSON Files
See more
Support/Expert Portal
How to Add additional time to exam
How to Export "Experts Contributions"
How to Use the Accommodation Requests Tab: Streamlining Access to History, Accommodations & Reschedules
