How Customer Support “Completes Exam in Progress”

Customer Success team can manually complete sessions that are in “Exam in Progress” status.

Tap the video to pause the demo or manually advance each step. 

Step 1: Access the Admin portal

• From the platform dashboard, click on Portals to open the navigation menu.

Step 2: Go to the Support section

• Click on Support, then select Customer Support to manage access for support users.

Step 3: Locate the support user

• Click on Users, enter the support agent’s First Name, and click Search.
• Once their name appears in the list, click View to access their profile.

Step 4: Open the candidate’s reservation

• Within the user profile, click on Exam Reservations.
• Use Transaction Date or any other relevant field to search for the candidate’s exam.

Step 5: Select the appropriate exam

• Click on the candidate’s Exam.
• Make sure the Status shows “Exam in Progress.”

Step 6: View more details

• Click on More Details to expand session options.

Step 7: Complete the exam session

• Click Complete Exam in Progress to close the session manually.This will finalize the attempt and allow any post-exam steps to proceed.
• This will finalize the attempt and allow any post-exam steps to proceed.

This action is permanent, be sure the session is no longer active before completing it.