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      How to Complete ID Verification for Your Unproctored Exam

      To take your unproctored exam, you must verify your identity. Follow the steps below to complete the ID verification process and check your status.

      What You Need:

      • A device with internet access (computer, smartphone, or tablet).
      • A government-issued photo ID (e.g., driver's license, passport, or national ID card).
      • A selfie or a photo of yourself.

      Step 1: Access Your Exam Dashboard

      1. Log in to Certiverse
      2. Access your Certiverse Home portal.
      3. Click on the "My Exams" tab.
      4. Locate your purchased unproctored exam.

      Step 2: Start the ID Verification Process

      1. Click the "VERIFY ID" button next to your exam.
      2. You’ll be redirected to the secure ID verification page powered by Stripe.

      Step 3: Complete Identity Verification

      1. Upload a Government-Issued ID

      • Select your ID type (passport, driver’s license, or national ID).
      • Ensure the entire ID is visible, well-lit, and all text is readable.
      • Follow on-screen prompts for proper scanning.

      2. Take a Selfie (required)

      • Capture three automatic photos of your face.
      • Use a well-lit environment to ensure clarity.

      3. Submit Your Information

      • Click "Submit" after uploading your ID and selfies.
      • Your verification will be automatically processed or sent for manual review if needed.

      Step 4: ID Verification Workflow with GBG

      • Candidates select their country and document type before uploading ID photos.
      • Full matches proceed to the exam; partial matches (e.g., initials and last name) may also continue.
      • If verification fails, candidates can retry up to five times before requiring manual review.
      • Webhook integration updates candidate status in real-time.
      • Failed verifications trigger system alerts for debugging and notify support for manual intervention.

      Step 5: Check Your Verification Status

      • Successful: A green "ID Verified" icon appears.
      • Failed: Status shows "Failed Pending Review" for manual verification.
      • In Progress: Displays "Verification In Progress" until completed.
      • Consent Declined: Verification cannot proceed without consent.

      Step 6: Access Your Exam

      Once verified, either automatically or manually, the "START EXAM" button will be enabled. Check your My Exams dashboard for the "ID VERIFIED" status before proceeding

      Troubleshooting Tips:

      • Ensure Good Image Quality: Resubmit if images are blurry or unclear.
      • Check ID Legibility: Ensure text is undamaged and readable.
      • Use Proper Lighting: Capture images in a well-lit space for best results.

      Security & Privacy

      • Data Protection: Stripe uses encryption to secure your information.
      • Privacy Compliance: Adheres to GDPR and CCPA regulations.

      Contact Us

      If you have any questions or need additional assistance, please contact us by either emailing support@certiverse.com or by submitting a ticket from this article.