How to View the Date & Time of a Cancelled Exam in Booking Details

When a booking status is "Cancelled," the system will display the date and time of cancellation in UTC.

Tap the video to pause the demo or manually advance each step. 

Step 1: Go to the Reporting Portal

• Log in to your account and navigate to the Reporting Portal from the main menu.

Step 2: Go to Exam Store Booking

• Once inside the Reporting Portal, locate and select the Exam Store Booking section. This will allow you to view exam bookings and their details.

Step 3: Enter the Reservation Code (if known)

• If you have the reservation code for the candidate, click on the Reservation Code field. Paste the reservation code you have into the search field.

Step 4: Run the Report

• After entering the reservation code, click the RUN REPORT button to generate the list of the candidate associated with that booking code.

Step 5: Select the Candidate

• Once the candidate appear in the report, locate the row and click on that row to open the candidate’s information.

Step 6: Open the Information Tab

• After clicking the row, an Information Tab will open showing the candidate's details.

Step 7: Click Full Size View

• In the Information Tab, click the Full Size View option to expand the details of the booking.

Step 8: Check the Cancellation Details

• Go to the Details Tab where you'll find the cancellation information.
  • If the cancellation was made by the candidate, the field will display "Cancelled by: Candidate" and the reason for cancellation will be empty.
  • The cancellation Date & Time will be shown under "Cancelled by: Candidate".