How to View the Date & Time of a Cancelled Exam in Booking Details
When a booking status is "Cancelled," the system will display the date and time of cancellation in UTC.
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Step 1: Go to the Reporting Portal
- Log in to your account and navigate to the Reporting Portal from the main menu.
Step 2: Go to Exam Store Booking
- Once inside the Reporting Portal, locate and select the Exam Store Booking section. This will allow you to view exam bookings and their details.
Step 3: Enter the Reservation Code (if known)
- If you have the reservation code for the candidate, click on the Reservation Code field. Paste the reservation code you have into the search field.
Step 4: Run the Report
- After entering the reservation code, click the RUN REPORT button to generate the list of the candidate associated with that booking code.
Step 5: Select the Candidate
- Once the candidate appear in the report, locate the row and click on that row to open the candidate’s information.
Step 6: Open the Information Tab
- After clicking the row, an Information Tab will open showing the candidate's details.
Step 7: Click Full Size View
- In the Information Tab, click the Full Size View option to expand the details of the booking.
Step 8: Check the Cancellation Details
- Go to the Details Tab where you'll find the cancellation information.
- If the cancellation was made by the candidate, the field will display "Cancelled by: Candidate" and the reason for cancellation will be empty.
- The cancellation Date & Time will be shown under "Cancelled by: Candidate".