Certiverse Automated Email Summary

Certiverse sends periodic automated emails to keep users up-to-date on important notifications and actively engaged in the exam development process. These tables summarize the list of automated emails sent by Certiverse.

These emails are sent by Certiverse to Certiverse users as described in the tables.

The automated emails come from the email address: donotreply@certiverse.com.

All users have the option to opt-out of automated emails - either at specific phases or for all emails

JTA Tasks

Topic	Type	Recipient	Frequency
JTA Invite & Resend	Notification; reminder	Invite to invitees; Resend only if no response	Invite sent when invited; then sent on days 2 and 4. Total= 3
Start JTA Task	Reminder	Only if accept invite and no submitted tasks	After accepting invite, is sent next day; then sent on days 3 and 5. Total= 3
Complete JTA Task	Reminder	Only if accept invite and no submitted tasks	Sent every 2 days until item submission or JTA locked or 60 days
JTA Thank You Email	Notification	Everyone who accepted invite	Sent once when JTA is locked

JTA Survey

Topic	Type	Recipient	Frequency
Survey Invite & Resend	Notification; reminder	Invite to invitees; Resend only if no response	Invite sent when invited; then sent on days 2 and 4. Total= 3
Survey Reminder	Reminder	Only if survey started but not finished	Once 1 day after starting but not finishing a survey (incomplete); then every 2 days until survey is locked or for 7 days

Blueprint

Topic	Type	Recipient	Frequency
Topic Author Invite	Notification	Invite to invitees	Sent once
Topic Reviewer Invite	Notification	Invite to invitees	Sent once

Item Writing & Review

Topic	Type	Recipient	Frequency
Authoring Invite & Resend	Notification; reminder	Invite to invitees; Resend only if no response	Invite sent when invited; then sent on days 2 and 4. Total= 3
Start Item Authoring Reminder	Reminder	Only if accept invite but no items written (no drafts or submissions)	Sent day 2 & 4, then once per week until start or assignment = 0
Continue Authoring Draft Item	Reminder	Only if accept invite but items are in draft (no submissions)	Sent day after item drafted; then sent on days 3 and 5, then once per week until assignment starts or =0
Rejecting Draft Item due to Age Limit	Notification	Only if a draft item has not been worked on for the set number of hours.	Sent when item is in draft status.
Thanks for your Authoring Submission	Notification	Everyone who submitted an item	Sent when an item is submitted; limited to once a day
Item Needs Revision Notification & Resend	Notification	Everyone who needs revision/rewrite an item	Notification sent when item needs revision/rewrite; resend every two days until revised or when assignment =0
Congrats on Passing Review	Notification	Everyone who had an item pass review	Sent once when an item passes review
Review Item	Notification	Everyone who has items to review	Notification sent every 2 days until no items to review
Item Assignment	Notification	Only if admin assigns an item to an author	Once when an admin assigns an item to an author
Blueprint Expert Progress Report	Report	Optional; only to admins	Option to receive: Never, Daily, Weekly

Exam Management

Topic	Type	Recipient	Frequency
Exam Completion Score Report	Report	Everyone who completed exam	Only when option is enabled by admin; sent once but can resend

Reporting

Topic	Type	Recipient	Frequency
Candidate Results Report	Report	Admins who export the results in Certiverse.	Sent once - link available for 48 hours

Messaging Center

Topic	Type	Recipient	Frequency
Chat Message Notification	Notification	Admin who receives a message while offline	Sent once per “volley” of messages if offline

Contact Us

If you have any questions or need additional assistance, please contact us by either emailing support@certiverse.com or by submitting a ticket from this article.