Certiverse Automated Email Summary

Certiverse sends periodic automated emails to keep users up-to-date on important notifications and actively engaged in the exam development process. These tables summarize the list of automated emails sent by Certiverse.

These emails are sent by Certiverse to Certiverse users as described in the tables.

The automated emails come from the email address: donotreply@certiverse.com.

All users have the option to opt-out of automated emails - either at specific phases or for all emails

Creating an account

Topic	Type	Recipient	Frequency
"Email Verification Process: Ensuring Security and Engagement"	Notification	Any person who signs in	Sent Once
"Certiverse Password Reset"	Notification	Any person who requests it	Sent Once

Emails To Admins

Topic	Type	Recipient	Frequency
"Invitation to be an Organization Administrator"	Notification	Admin	Only when an item import is done; sent once
"Invitation to be a Project Administrator"	Notification	Admin	Only when an item import is done; sent once
"Organization Administrator Role Added to your Certiverse Account"	Notification	Admin	Only when an item import is done; sent once

JTA Tasks

Topic	Type	Recipient	Frequency
"Welcome to Job Task Analysis"	Notification for JTA Invite	Invite to invitees	Invite sent when invited; then sent on days 2 and 4. Total= 3
"Job Task Analysis Role Added to your Certiverse Account"	Notification when a User has already a Certiverse account	Invite to invitees	Invite sent when invited
Start JTA Task	Reminder	Only if accept invite and no submitted tasks	After accepting invite, is sent next day; then sent on days 3 and 5. Total= 3
"Thank you for your participation"	Notification JTA Thank You Email	Everyone who accepted invite	Sent once when JTA is locked

JTA Survey

Topic	Type	Recipient	Frequency
"Please Complete a JTA Survey"	Notification for a Survey Invite & Resend	Invite to invitees; Resend only if no response	Invite sent when invited; then sent on days 2 and 4. Total= 3
"Reminder to Complete a JTA Survey"	Reminder	Only if survey started but not finished	Once 1 day after starting but not finishing a survey (incomplete); then every 2 days until survey is locked or for 7 days

Blueprint

Topic	Type	Recipient	Frequency
"Welcome to BluePrint"	Notification for Topic Author/Reviewer Invite	Invite to invitees	Sent once
"Blueprint Topic Author/Reviewer Role Added to your Certiverse Account"	Notification when Existing Certiverse user Invite	Invite to invitees	Sent once

Item Writing & Review

Topic	Type	Recipient	Frequency
"Your expertise is requested for item authoring and reviewing"	Notification for an Authoring Invite; Reminder to start Item Authoring	Invite to invitees; Resend only if no response	Invite sent when invited; then sent on days 2 and 4. Total= 3
"Authoring Role Added to your Certiverse Account"	Notification when an Invitation to Collaborate: Write and Review Items for the an Exam	Invite to invitees	Invite sent when invited
"You have an item waiting to be finalized"	Reminder to Continue Authoring Draft Item	Only if accept invite but items are in draft (no submissions)	Sent day after item drafted; then sent on days 3 and 5, then once per week until assignment starts or =0
"Thank you! Your item has now entered the review process!"	Notification to Thank for your Authoring Submission	Everyone who submitted an item	Sent when an item is submitted; limited to once a day
"You have feedback waiting for your response"	Notification to let you know that your Item Needs Revision Notification & Resend	Everyone who needs revision/rewrite an item	Notification sent when item needs revision/rewrite; resend every two days until revised or when assignment =0
"Congratulations! Your item has passed the review process!"	Notification to tell you Congrats on Passing Review	Everyone who had an item pass review	Sent once when an item passes review
"Your expertise is requested for item authoring"	Notification to Review Item	Everyone who has items to review	Notification sent every 2 days until no items to review
"You have been given an item-writing assignment"	Notification when an Item Assignment is done	Only if admin assigns an item to an author	Once when an admin assigns an item to an author
"BluePrint [...] Progress Report"	Report of the Blueprint Expert Progress Report	Optional; only to admins	Option to receive: Never, Daily, Weekly

Item Management

Topic	Type	Recipient	Frequency
"Item Import Complete"	Notification	Admin	Only when an item import is done; sent once
"Invitation to be a Content Translator"	Notification	Admin	Invite sent when invited

Exam Management

Topic	Type	Recipient	Frequency
"Score Report for [...]"	Report Exam Completion Score Report	Everyone who completed exam	Only when option is enabled by admin; sent once but can resend
"Invitation to participate in a Modified Angoff Standard Setting"	Notification	SME	Sent once but can resend
"Invitation to a Modified Angoff Standard Setting Study"	Notification	SME	Sent once but can resend

Store

Topic	Type	Recipient	Frequency
"New Exam Added to Org in the Certiverse Exam Store"	Notification when New Exam has been Added	Admin	Only when the exam has been created by admin; sent once

Emails Regarding Test Centers & Events

Topic	Type	Recipient	Frequency
"Test Center Group Manager Role Added to your Certiverse Account"	Notification	Invite to invitees	Sent Once
"Invitation to be a Test Center Proctor"	Notification	Invite to invitees	Sent Once
"Test Center Group Manager Role Added to your Certiverse Account"	Notification	Invite to invitees	Sent Once

Emails to Partners Users

Topic	Type	Recipient	Frequency
"Invitation to be a Partner User"	Notification	Invite to invitees	Sent once
"Partner User Role Added to your Certiverse Account"	Notification	Invite to invitees	Sent once
"The Certiverse vouchers you requested are ready"	Notification	Invite to invitees	Sent once
"[...] Partner has sent you an exam voucher for [...]"	Notification	Invite to invitees	Sent once

Reporting

Topic	Type	Recipient	Frequency
"The Certiverse Exam Results data file you requested is ready"	Candidate Results Report	Admins who export the results in Certiverse.	Sent once - link available for 48 hours
"The Certiverse Response Detail data file you requested is ready"	Response Detail Report	Admins who export the results in Certiverse.	Sent once - link available for 48 hours
"The Certiverse Response Data file you requested is ready"	Response Data File Report	Admins who export the results in Certiverse.	Sent once - link available for 48 hours

Scheduled Exam Email Reminder Frequency

Topic	Type	Recipient	Frequency
"Confirmation: You are registered for the exam [...]"	Notification	Everyone who scheduled an exam	Notification sent Automatic - 1 week before, 48 hours, 24 hours and 2 hours
"Reminder: You are registered for the exam [...]"	Reminder	Everyone who scheduled an exam	Automatic - 1 week before, 48 hours, 24 hours and 2 hours
"Rescheduled Exam Confirmation [...]"	Reminder	Everyone who scheduled an exam	Automatic - 1 week before, 48 hours, 24 hours and 2 hours
"Cancellation Confirmation: Your registration for the exam [...] has been cancelled"	Reminder	Everyone who scheduled an exam	Sent once

Messaging Center

Topic	Type	Recipient	Frequency
Chat Message Notification	Notification	Admin who receives a message while offline	Sent once per “volley” of messages if offline

To view Certiverse Automated Email Contents please visit: https://success.certiverse.com/automated-email-notifications

Contact Us

If you have any questions or need additional assistance, please contact us by either emailing support@certiverse.com or by submitting a ticket from this article.