"The Certiverse vouchers you requested are ready"

The email is sent automatically once the requested vouchers are processed and accessible in the Voucher Portal.

Actions Required:

• Recipients should log in to the Voucher Portal
• Navigate to the "Voucher Purchases" section to view their vouchers. 

Notes

• Users can find their purchased vouchers in the Voucher Portal under Voucher Purchases.

Troubleshooting

1. User cannot find vouchers in the portal

• Ensure they are checking under Voucher Purchases.

• Admin receives an in-app notification.

2. Email was not received

• Instruct the user to check their spam or junk folder.

• Confirm the email address used for the request.

3. User wants to unsubscribe from emails

• Guide them to click the unsubscribe link provided in the email.

• Unsubscribing may prevent them from receiving important notifications.

This email enhances user satisfaction by simplifying voucher retrieval and offering support contact details, thereby streamlining the process.