"[Partner] has sent you an exam voucher for ..."

This automated email is sent to candidates when they are assigned an exam voucher.

This automated email ensures candidates receive all necessary details to schedule their exam smoothly.

Notes

• The voucher code is unique and should be used within its validity period.
• If the candidate does not have an existing account, they will be prompted to create one.
• The booking link directs the candidate to the exam scheduling page.

Troubleshooting

1. Candidate did not receive the email

• Check the spam or junk folder.
• Ensure the email address provided is correct.

2. Voucher code is not working

• Confirm that the code was entered correctly (no extra spaces).
• Verify the validity period of the voucher.

3. Unable to book the exam

• Ensure the candidate is selecting an eligible exam.

• Candidates experiencing issues should reach out to support at support@certiverse.com.