This guide outlines the system requirements and essential setup steps to ensure you're ready for your AI proctored exam with Certiverse, utilizing the Rosalyn proctoring application.
1. Download Required Software
Please download the necessary software before your exam day.
Rosalyn Proctoring Application (Required for AI proctored Exams)
All candidates taking AI proctored exam via Certiverse must download and install the Rosalyn application.
- For Mac users: https://download.prod.rosalyn.ai/prod/rosalyn.dmg
- For Windows users: https://download.prod.rosalyn.ai/prod/rosalyn.exe
2. System & Environment Requirements
To ensure a smooth proctoring experience with Rosalyn, your system and environment must meet the following:
- Hardware Requirements:
- A working internal or external webcam (camera).
- A working internal microphone (microphones from headsets are not allowed).
- Dual-core CPU (or better).
- At least 4 GB of available RAM.
- At least 1 GB of available disk space.
- Internet Speed:
- Minimum Download Speed: 10 Mbps
- Minimum Upload Speed: 5 Mbps
- You can test your connectivity to ensure it meets Rosalyn's minimum streaming requirements here: https://networktest.twilio.com/
- Supported Operating Systems:
- Windows OS: Windows 8 or newer (must have all the latest system updates installed).
- Mac OS: macOS Mojave (10.14) or newer.
- Supported Browsers (for accessing the Certiverse platform and non-SEB exam elements):
- Microsoft Edge (latest version)
- Google Chrome (latest version)
- Important Note for Work Computers:
It is crucial that you have administrator access on the computer you intend to use, especially if it's a work-issued device. This is often necessary to install software (like SEB or Rosalyn) and allow the proctoring application to function correctly. Please check with your IT department if you are unsure.
3. CRUCIAL: Test Your System Compatibility
To prevent technical issues on exam day, we strongly encourage all candidates to test their device using our system compatibility tool. Running this check well in advance allows time to resolve any identified problems.
Use the Certiverse System Compatibility Tool (Certiverse - Launch Exams Faster):
- With SEB (Safe Exam Browser): https://certiverse.com/#/compatibility/LiveSEB
Note: You must have SEB installed on your computer before running this SEB-specific compatibility check. - Non-SEB (Without Safe Exam Browser): https://certiverse.com/#/compatibility/Live
Taking a few minutes for this check can save significant stress and ensure you're ready for a successful exam experience. If the tool flags any issues, please take steps to address them or contact support.
4. Contact Us
If you have any questions or need additional assistance, please contact us by either emailing support@certiverse.com or by submitting a ticket from this article.