Candidate Support Contact Information

This article provides clear guidance on how candidates can get support for general inquiries, account issues, and technical problems during their exam, ensuring a seamless experience.

Certiverse Candidate Support

For general inquiries, account issues, or questions about your exam registration, please contact Certiverse Support:

• Email: support@certiverse.com

• Response Time: Within 24 hours

• Hours of Operation: 24 hours

Proctor Technical Support (For Exam-Related Issues)

If you experience any technical difficulties during your exam, such as login problems, connectivity issues, or exam freezes, please contact Proctor Technical Support:

• Live Chat: Available directly within the exam interface for immediate assistance.

We recommend reaching out to Proctor Support first for any urgent exam-related issues.

Common Troubleshooting Tips Before Contacting Support

Before reaching out, you may be able to resolve some issues quickly with these steps:

1. Check Your Internet Connection: A stable, high-speed internet connection is required.

2. Restart Your Device: This can resolve many temporary technical glitches.

3. Ensure Your Browser Is Up to Date: Use the latest version of a supported browser (Chrome, Edge)

4. Disable VPNs or Firewalls: These can sometimes interfere with exam access.

For additional help, please reach out to the appropriate support team using the contacts above. Good luck with your exam!