How Support Access Can Disable Secure Exam Browser (SEB)

Tap the video to pause the demo or manually advance each step. 

Step-by-Step: Disabling SEB as Support

Note: These steps will only work if the “Allow Support to disable Secure Browser” setting has been enabled by an Admin.

1. Open the Support Portal

• Click Portals from the main navigation bar.

• Click Support.

• Click Customer Support.

2. Search for the Candidate

• Click User Search.

• In the Email field, enter the full or partial email address.

• Click SEARCH.

3. View the Candidate’s Profile

• Click VIEW next to the candidate’s name.

• Click Full Size View for better visibility.

4. Find the Exam Reservation

• Click the Exam Reservations tab.

• Use the Transaction Date filter or another convenient filter.

• Select the appropriate date.

• Click MORE DETAILS for the relevant reservation.

5. Disable SEB

• Locate the Require Secure Exam Browser (SEB) toggle.

• Switch it OFF to disable SEB for this reservation.

Last updated on April 23rd 2025. Information may have changed since.