How Customer Support “Completes Exam in Progress”

Tap the video to pause the demo or manually advance each step. 

Step 1: Access the Admin portal

• From the platform dashboard, click on Portals to open the navigation menu.

Step 2: Go to the Support section

• Click on Support, then select Customer Support to manage access for support users.

Step 3: Locate the support user

• Click on Users, enter the support agent’s First Name, and click Search.
• Once their name appears in the list, click View to access their profile.

Step 4: Open the candidate’s reservation

• Within the user profile, click on Exam Reservations.
• Use Transaction Date or any other relevant field to search for the candidate’s exam.

Step 5: Select the appropriate exam

• Click on the candidate’s Exam.
• Make sure the Status shows “Exam in Progress.”

Step 6: View more details

• Click on More Details to expand session options.

Step 7: Complete the exam session

• Click Complete Exam in Progress to close the session manually.This will finalize the attempt and allow any post-exam steps to proceed.
• This will finalize the attempt and allow any post-exam steps to proceed.

This action is permanent, be sure the session is no longer active before completing it.