We’re excited to introduce new updates that streamline reporting, enhance transparency in exam bookings, and improve identity verification for unproctored exams.
Account Updates
Support One-Character Names
We have updated the system to allow single-character first and last names for account creation, name changes, and bookings. This applies to Email/Password and Google sign-ups. Additionally, the Edit Name warning message has been updated for clarity.
- [Link to Video]
Reporting Updates
New ‘Today’ Option in Date Range Selection
We have added a "Today" quick-select option to the shared date filter across multiple reports, including Candidate Results and Delivery Activity Report. This update allows users to instantly access same-day data without manual date entry, improving workflow efficiency and report accuracy.
- [Link to Video]
Date & Time Display for Cancelled Exams in Booking Details
A new feature in Booking Details now tracks and displays the date and time a candidate or admin cancels an exam. If a booking status is "Cancelled," the cancellation timestamp appears in UTC format above the "Cancelled By" section, ensuring better tracking, transparency, and alignment with other system timestamps.
- [Link to Video]
Exam Store Enhancements
Automated Identity Verification for Unproctored Exams
Clients can now enable Automated Identity Verification within the Exam Delivery Type tab. Available to CV Admin/Super Admin users, this feature requires candidates to verify their identity via a new “Verify Identity” button before starting their exam. The process includes submitting a government-issued document for verification through GBG, which returns a score to either approve or deny verification. Candidates who fail verification will be redirected to a “Failed to Verify” screen with manual upload options. This feature is currently available for unproctored exams, with plans to expand to proctored exams and integrate Idology Identity API for check-ins.
ID Verification with Stripe Identity Integration & Webhook Notifications
Our ID verification workflow with GBG offers a seamless process for candidate authentication. Candidates will be redirected to the GBG site to select their country, document type, and upload their ID photos. Matches allow candidates to proceed, while failed verifications prompt retry attempts (up to five). If unsuccessful, candidates will be directed to manual support intervention. Webhook integration ensures real-time status updates, automatically enabling the "START EXAM" button upon successful verification. System alerts and logging enhance debugging, and support teams receive notifications for manual review when necessary.
- [Link to Article]
Exam Management Improvements
Updated Numbering Format for Exam Forms
To improve clarity when editing an exam form, we have refined the way test parts and sections are displayed in the Delivery Tab:
- Labels now clearly indicate hierarchy: Form, Test Part, Section, and Sub-Section.
- Section numbers no longer include test part numbers at the beginning.
- Test part numbers have been removed from the display to reduce confusion.
- These updates only affect display within the Delivery Tab and do not alter how numbering is stored or referenced elsewhere.
- [Link to Article]
These updates reflect our ongoing commitment to providing a more efficient and user-friendly experience. Try it out today and explore the new enhancements.
Contact Us
If you have any questions or need additional assistance, please contact us by either emailing support@certiverse.com or by submitting a ticket from this article.